Soup Mail Outlook add-in keeps getting disabled/inactive/absent


In some situations, Outlook keeps disabling the Soup Mail Outlook add-in, so that even after re-enabling the add-in, next time Outlook is started up the add-in is disabled again. In some cases, the add-in could be completely missing from the Outlook navigation ribbon and re-installing the Soup Mail Outlook add-in might prove abortive.


The resolution is to force the load behaviour for the add-in to "Load at startup". This article will discuss how to force load of the add-in when Outlook is started.

How to Force the load behaviour

  1. Exit Outlook
  2. Open the registry editor (Start menu > type "regedit", click enter)
  3. In the navigation tree, browse to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Soup Mail Outlook Addin (see below);
  4. Double-click the item on the right hand side that says “LoadBehavior”, and on the pop-up editing dialog, set the value to 3, then click OK and exit window
  5. Launch Outlook. For users of Outlook 2013+, you may get a message from Outlook that says the add-in took a long time to load, and an option to “Always load it anyway” or similar - if you see this, choose the option to load it.

Users of the legacy (non-cloud) Soup Mail product, who haven't moved to the self-installing add-in version, may find the key here instead:

  • (64-bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\Mojo Soup.Soup Mail Outlook Addin
  • (32-bit OS) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Mojo Soup.Soup Mail Outlook Addin

Click on the this link for more information on how to re-enable Add-ins after being disabled by Office programs

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