How do I connect my mailbox to Soup Mail so I get Soup Mail Sync folders in Outlook?

 For users to get Sync folders in in their Outlook ( and other email clients), they need to ensure the following actions have been taken:

1. Mailbox sync is enabled
2. Required folder has been favourited (toggle the star next to a folder to colour green to favourite it) in Soup Mail. This will create a duplicate folder in Outlook.

Remember that un-favouriting folders in Soup Mail will remove the folder from the Soup Mail sync folder list in your email client. 

Check Un-favouriting folders in Soup Mail web app and the subsequent impact on their presence in Outlook for more information about un-favouriting a folder in Soup Mail