Soup Mail sync folders

One of the great features of the cloud version of Soup Mail is the ability to sync Soup Mail folders with your email account. This means that you can:
  • Drag-and-drop emails to Soup Mail folders within your mail client - and they will be saved to Soup Mail
  • Directly open saved emails from within your mail client. This feature is great for users who frequently go off-line or who are using a mail client other than Outlook (e.g. Mac users).
This part of Soup Mail applies to all users, regardless of whether they're on Mac or Windows, and is in addition to using the Outlook add-in for Windows users.

Instructions to enable Soup Mail sync folders

Please do the following to connect your mailbox to our sync service:
  1. Browse to and log into the Soup Mail web application
  2. Click Settings from the navigation ribbon, then on the Mailbox tab within the Settings page
  3. Choose "Enabled" from the Mailbox Sync drop-down
  4. Choose your mail server type - this is most likely going to be the "Office 365" option
  5. Click "Connect". You may be prompted to authenticate using your Microsoft 365 account, and you may be prompted to review a consent dialog that details what the Soup Mail service will be able to do on your behalf for sync. Once you do this, you will see a confirmation that you're connected:
  6. In your M365 mailbox (e.g. in Outlook), you will see a folder called "Soup Mail | <Company Name>" in your mail account in Outlook/OWA/your email client. Soup Mail folders that you "favourite" will appear under this folder. You can favourite folders by clicking the Star icon beside a folder name anywhere in Soup Mail.
  7. You can now drag-and-drop emails to your favourited folders under the "Soup Mail | <Company Name>" folder, and they'll be saved to Soup Mail. Note: It could take anywhere from 5mins to 1hr to sync your emails depending on where the background sync process is up to.
  8. You can also make use of inbox rules to automatically save emails to Soup Mail folders, if you wish.

If you get stuck, drop us an email at and we'll give you a hand.

Note: Within the Soup Mail online app settings, you'll see Sync settings - adjust these as desired:

  • Number of days to sync [0-99 days]: this sets the bounds of a rolling "window" of time. Emails in Soup Mail that fall in this window will be synced back to your Sync Folders, so you have them available in your mailbox in case you're offline, or want to access them directly in your email app. We recommend about 14 days, unless you're often out of internet range and need a longer period of email available in your mailbox.
  • Folders to sync [Favourites only | Favourites only (self-explanatory), or Favourites and any folders that you've recently saved emails to using the Outlook add-in. This is a convenience because typically if you're saving an email to a Soup Mail folder, we figure you probably want it in your mailbox too, even if you haven't said it's a 'favourite'
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