Soup Mail and "The New Outlook"

Microsoft is moving towards its "New Outlook" which is a unified application architecture, intended to eventually replace all platform-specific Outlook applications.

"The New Outlook", currently in preview for Windows, is a web-based application, which means that its extensibility points differ from the current/legacy Outlook application.

What to do now

The current Soup Mail Outlook Add-in is a Windows-only Outlook add-in that makes use of COM-based extensibility options that are only available on that specific platform (see the table of features in the linked article). Hence, our current add-in does not work with the New Outlook.

We recommend the following approaches:

• If you want to keep working with the current Soup Mail Outlook add-in, we recommend that you don't opt in to the preview of the new Outlook. The current Outlook experience will continue to be available for 2+ years.
• If you want to use the New Outlook, we recommend that you ensure your Soup Mail account is connected to your mailbox using our sync service. Soup Mail mailbox sync enables you to save emails to Soup Mail by drag-and-dropping them into a sync folder in your mailbox, and it works in the New Outlook.

What's next

We are currently working towards a web-based Soup Mail app that will integrate with the new Outlook. The web add-in framework does not support the "on send" trigger that we use for the current add-in, so we are investigating the best/equivalent ways to replicate the fluid pop-up-as-you-send approach that we use in the current add-in.

We'll publish updates and timelines here as we have them.